FAQ

What kind of payments do you accept?

We can accept online payments, via PayPal or Credit & Debit Card via the secure & safe Stripe platform.

Of course, we respect your privacy and all transactions and your personal info, are safe.

Here is PayPal’s safety policy.

ONLY FOR GREEK CUSTOMERS:

Αν επιθυμειτε να πληρώσετε με αντικαταβολη, επικοινωνήστε τηλεφωνικά ή στο contact - και θα σας ενημερώσουμε για την διαδικασία. Για αγορές με αντικαταβολή εντος Ελλάδος υπάρχει χρέωση +3.50€.

Pre-order items?

You can normally proceed with a purchase for any “Pre-Order” item.

We always do our best to proceed the order as soon as possible.

Is the audio preview from the actual item/vinyl/cassette?

No. The audio from each audio product is just a digital preview of the songs of the vinyl/cassette.

If you wish to listen the actual record/cassette (of course, only for used items), just send us a message in our contact form, and we will provide any audio file you wish.

How do you grade the condition of your vinyl records?

Most of the records are checked via reproduction on a Shure M44-7 cartridge and Technics SL1200 MK2 turntable. We are using Goldmine Standard for grading the condition of used vinyl records.

if we are confused about a grading, we use the lower grade - e.g. when we have to decide for a used vinyl, between “Near Mint” or “VG+” and the truth is somewhere between, we state it as “VG+”.

If we open a sealed record and play it just once, we state it as “Near Mint”.

How can I get the offer for “free shipping to Greece, for orders over 50€” ?

On Checkout, enter the discount code “FREE50” and click “Apply”.

Is it possible to place an order and pick up my goods from your physical store?

Yes, it is possible only for customers in Greece. In checkout, just select “pick up from store” and we ‘ll hold your item here, safe and secure.

Can you make wholesale?

We can make wholesale for our handmade ArtLab items. Please contact us for further information.

How do I Care my Plated Jewellery?

-Substances like oil, nail polish, nail polish remover, chlorine, perfume etc. may react with metal/plated jewellery and will cause it to tarnish easily. This also goes with sweat, so make sure you don’t forget to remove your gold plated jewellery when you exercise or anything that would require heavy physical work, and also when swimming.
-To avoid scratches, wrap your jewelry in a soft cloth after cleaning or keep it in a jewelry box separate from other types of jewellery you have.
-Avoid extreme temperature and sunlight; do not store jewellery next to heating vents, window sills, or in the car.
-To clean, gently wipe off any dirt or blemishes with a slightly damp, soft piece of cotton cloth and dry with a clean towel. Stay away from jewellery cleaners or soap – they might have corrosive components that damage the plating.
-Not all plated jewellery are created equal. Rings will wear off the fastest, especially if you wear them everyday because they rub constantly against your skin and come into contact with the chemicals you use. If your hands sweat a lot, the gold will wear off even more quickly.
Bracelets will last longer. Necklaces and earrings can last very long if you take good care of them.

Handle with care your handmade jewelry!